At Riana Lense, we strive to ensure that you are satisfied with your purchase. Please read our Returns & Refund Policy carefully.
1. Eligibility for Returns
- Products must be in their original condition, unused, and with all original packaging intact.
- Returns must be requested within 7 days of delivery.
- Certain products, such as opened or used items, may not be eligible for return.
2. Return Process
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
- Our team will guide you through the return process and provide instructions for shipping the product back to us.
3. Refunds
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed as cash on delivery adjustments for your next purchase or as agreed during communication.
- Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect product.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us immediately at [email protected] with photos of the damage.
- We will arrange a replacement or refund at no additional cost.
5. Non-Returnable Items
- Items that have been used, customized, or damaged by the customer.
- Products without original packaging or missing components.
6. Contact Us
For any questions or assistance regarding returns and refunds, please contact us at [email protected].